Infinity Comms will work with you to provide an end to end communication solution. We work with the best telephone system manufacturers delivering superior applications for every business regardless of size, service or location. Avaya, Panasonic, NEC and more, we pride ourselves on our ability to provide solutions that have a lasting impact on your business and help you stand out above the competition.
We will work with you to plan your communication needs and you will be assigned a dedicated project manager who will ensure the installation of your telephone system goes smoothly and all of the features you require are enabled. We will also provide systems training to help you make the most of your new telephone system.
We understand the importance of communication within your business, without a reliable system how will your customers be able to contact you, and how will you communicate with your suppliers? Infinity Comms provides a comprehensive maintenance service which ensures the smooth running of your systems.
In the event of system issues our support team are able to remotely connect to your systems and deal with around 75% of support requests reducing disruption and the time it takes to fix the fault.
Our team of qualified engineers are dedicated to servicing and maintaining the telephone systems we supply. Each highly qualified technician is equipped with specialist tools, spare parts and an enviable knowledge of the systems they are supporting.
Our maintenance agreements include…
- Up to two yearly site visits checking the physical condition of your system and taking backups of your configuration
- Remote troubleshooting of issues and inclusive programming time
- Cover for faulty parts
- Four and Eight hour response times depending on issue.
We can fully tailor our maintenance agreements to suit your requirements.