IT Services
Maintenance
The current Infinity ITC IT Total Service Solution provides the customer with direct first and second line access to our IT engineering staff and is unrestricted. There are no limits to the number of computer workstation, servers and peripheral components that can be covered under this scheme.
Our services cover all general computer hardware, peripherals and network topologies. Customers within the agreement are always given priority service over and above those who prefer to adopt the ‘ad hoc’ approach.
Our service level agreement for those within the contract is eight hours though this is, an exception in the majority of cases. Special service level agreements can be arranged with the customer to cover mission critical components such as servers and can be reduced to two or four hours as they choose.
Our ability to provide a remote service, where our engineers remotely log on to your network, in order to repair a given fault or provide you with additional services is a fast and efficient method to address many of the customers day to day issues.
Our services also include off site repairs for equipment that can be collected and returned to our engineering department at base. Those issues will be addressed by a suitably qualified engineer in the shortest time possible.